After receiving Passport Request (PPR) instructions, a family sent their passports for visa stamping, but the high commission returned them unstamped, explaining their newborn hadn't yet been added to the online profile — even though the family had already submitted all the newborn's documents before receiving the PPR.
What the thread advised:- Passports won't be stamped until every family member, including a newborn, is reflected in the online profile — submitting the paperwork isn't the same as it being processed and added; there can be a lag between document submission and profile update.
- Write directly to your visa office using the email address listed in your PPR letter — this is the fastest documented channel for this kind of processing gap, more reliable than general phone lines.
- Raise a web form specifically requesting the newborn be added to the profile. This creates a formal record of the request and is a recommended next step when calls to IRCC aren't connecting.
- This kind of delay isn't unique — the thread noted other cases (e.g., a late marriage after Acknowledgement of Receipt) where a family member's addition to the profile lagged behind document submission, causing similar stamping delays.
The underlying lesson: don't assume that submitting documents equals them being reflected in your case file — if a passport comes back unstamped for a family-composition reason, follow up in writing (visa office email and web form) rather than waiting.