An applicant's US PCC (FBI Identity History Summary) fingerprint card had been confirmed delivered by Canada Post, but the FBI's online status still showed the application as 'incomplete' with the fingerprint card listed as missing, several days after delivery.
- A processing lag between delivery and status update is normal — members reported roughly 15 days. One member who'd been through the same thing said their package was delivered but showed no status change for a while; when they called the FBI directly, they were told it currently takes about 15 days from the date of delivery for the system to reflect the card as received.
- Confirm delivery first, then wait out the lag before assuming a problem. The thread's practical guidance: if Canada Post/tracking confirms delivery, a stale 'incomplete/missing' status in the following ~2 weeks is expected processing lag, not necessarily a lost card — call the FBI to confirm if you want reassurance rather than resubmitting anything prematurely.
Takeaway: don't panic or resend documents the moment delivery is confirmed but the FBI portal hasn't updated — give it roughly 15 days from the delivery date, and call the FBI to verify status if the gap runs longer.