An applicant saw a COPR document number appear in the IRCC tracker but never received the portal/COPR email. After two hours on hold, an IRCC agent revealed the email had been 'sent' weeks earlier and marked the file for a resend. What the thread learned:
- Check every folder first. Inbox, spam, and all other folders — the sending address can be filtered. Do this before calling.
- Don't wait more than ~3 days after the COPR number appears. The poster's advice from experience: if the tracker shows all steps completed and a COPR document number but no email within about 3 days, contact IRCC rather than assuming it's coming.
- Getting through takes persistence. Expect long hold times (2 hours in this case) and inconsistent answers — another member was told to 'just wait' on five separate calls. Keep calling until an agent actually looks at your file.
- Ask the agent to add a note requesting a resend. That is the concrete action an agent can take: a file note that a reviewing officer sees, triggering the email to be resent. Be aware agents won't commit to a timeline — the resend itself was quoted as possibly taking weeks.
- Document your attempts. Note call dates and what each agent said; if a resend also fails, that record supports a webform escalation.
This reflects IRCC's tracker/email behaviour at the time; the tools change, but the escalate-early principle holds.