A member saw a COPR expiration date appear on their application tracker, but hadn't received the Portal 1 request email — IRCC confirmed by phone that it had been sent 7 days earlier, leaving the member unsure what to do, especially with a work permit expiring soon.
What the thread suggested:- Ask IRCC to confirm the exact email address on file for your application. If a representative (agent, consultant, or lawyer) was ever added to your file at any point, the Portal 1 email may have gone to that representative's inbox instead of yours.
- The email can genuinely take longer than expected to actually land, even after IRCC confirms it was sent. One member reported it finally arriving about 10 days after being told it was sent — a real, if frustrating, possibility.
- If your work permit is expiring soon, don't wait until the very last moment to act on the Portal 1 request once it does arrive — plan around the delay being possible, and follow up with IRCC again if too much time passes.
The practical takeaway: if IRCC confirms a Portal 1 request was sent but you haven't received it, verify the exact email address on file (it may have gone to a representative), and be prepared for it to genuinely take up to about 10 days to actually arrive — don't assume it's lost after just a day or two.