An applicant's FBI PCC dated 12/06/2019 (December 6 in US MM/DD format) was read by IRCC as June 6, and the application was refused as 'PCC older than 6 months'.
- Respond immediately via webform with a letter of explanation - since the error is on IRCC's side, members said a prompt, evidence-backed webform is the right channel.
- Attach proof of the correct date: the FBI PCC itself plus any FBI email/correspondence confirming issuance, submitted without redactions so the officer can verify.
- Spell out the MM/DD vs DD/MM ambiguity explicitly in the letter of explanation - that's the entire misunderstanding.
- One member with the same problem eventually received an additional document request about 4 months later, so expect resolution to be slow but possible.