After receiving AOR through a representative, a member ran into an error creating an account on the IRCC application status tracker.
- Check which account type you're choosing. The tracker has two distinct account types — one for the applicant and one for the representative. If a Use of Representative form was submitted, you need to pick the account type that matches how that form was filed.
- Timing matters too. Even with the right account type, you may need to wait until the application reaches the R10 stage (a specific processing milestone) before account creation on the tracker will succeed.
Takeaway: if you hit an error creating your tracker account, first confirm you're selecting the account type consistent with your Use of Representative form, and if the error persists, check whether your file has reached the R10 stage yet — creating the account too early can also cause this.