← All questions

I did my biometrics on April 26, 2022. Untill yesterday it was showing "Your Action Is required". Today i noticed the…

CanadaStudy Permit1

I did my biometrics on April 26, 2022. Untill yesterday it was showing "Your Action Is required". Today i noticed the status has changed to "Submitted" and the biometrics message shows; "We have not received your Biometrics. Check your biometrics request message below for details". However all biometrics data shows under Applicant Information. Anyone faced the same situation? How to handle this? Should I contact VFS?

Asked by Lucas Ferreiravia community4 days ago

Full guide

Portal says "We have not received your biometrics" after you gave them: how to handle the glitch

6 Answers

Contact VFS customers care.. they will help you..have your passport handy - they will ask for your biometrics id and other information - you can find it on the sticker pasted by vfs on backside of your passport

Amara Diallovia community4 days ago

Saff Rishh I did the same, but the ivr is not transferring my call

Wei Zhangvia community4 days ago

I had similar situation. I recieved my PPR last week.

Fatima Al-Sayedvia community4 days ago

If it shows submitted then it will be updated soon..

Tomasz Nowakvia community4 days ago

Saff Rishh in which number did you call ircc?

Maya Okonkwovia community4 days ago

Praveen Raj which number you contacted ircc?

Daniel Chovia community4 days ago