An applicant submitted their passport for Canadian visa stamping via VFS, then received an email that the two required photos were missing. Members outlined the recovery options:
- Contact VFS first. The fix goes through VFS (the visa application centre holding your passport), not directly to IRCC. Call or email the specific VFS office where you submitted the passport.
- Two delivery routes. Either book an appointment and hand the photos in personally, or use VFS's two-way courier (pick-up and drop) service. The courier route incurs an additional charge; walking in without an appointment may not be allowed, so book first.
- Confirm who sent the request. Members asked whether the email came from IRCC or VFS — worth checking before acting, since the response channel (and any instructions in the email) follows from the sender. Follow the exact submission instructions in that email if it gives any.
Small omissions at the stamping stage are recoverable — the passport isn't rejected, but the file waits until the missing item arrives, so act quickly to avoid delaying the visa counterfoil.