A member's study permit extension was approved, but the physical (hard copy) permit never arrived by mail, despite reapplying twice — they needed the document to apply for their PGWP and weren't sure how to proceed.
What the thread suggested:- Call IRCC directly and specifically report that you never received the hard copy of your approved permit. This is the recommended first step, even though it's not guaranteed to resolve things quickly.
- Persistence is genuinely needed — multiple members acknowledged the phone lines can be hard to get through to, and the consistent advice was simply to keep trying rather than give up after one or two attempts.
The practical takeaway: if your approved study permit extension's hard copy never arrives, call IRCC to report it and keep trying persistently if the lines are hard to reach — this thread didn't surface any faster alternative resolution beyond continued follow-up.