A member paying their study visa fee got a "cookies are not set in your browser" error mid-payment, after which the payment option stopped appearing under the Action column on their profile.
What the thread suggested:- Try a completely different browser rather than troubleshooting within the same one — browser-specific cookie/session issues are a common cause of this kind of portal error.
- Clear your browser's cache if switching browsers isn't convenient, since a stale cache can interfere with the portal's cookie handling.
- Try a different device entirely if browser-level fixes don't resolve it — this rules out any device-specific network or configuration issue.
The practical takeaway: a "cookies are not set" error during IRCC payment, followed by a missing payment option, is typically a browser/session issue — try a different browser, clear your cache, or switch devices before assuming something is wrong with your actual application.