A member sent education documents to IQAS for an Educational Credential Assessment (ECA), and courier tracking showed delivery on Oct 6, 2022 — but the IQAS portal still showed "Pending – IQAS is waiting for required documents or payments" as of Oct 18, prompting the question of whether to follow up.
What the thread clarified:- Courier delivery and IQAS's internal document-receipt confirmation are two separate things. Just because the courier shows delivered doesn't mean IQAS has processed the intake and updated your file status yet.
- IQAS sends its own confirmation email once they've received your documents, and only after that will you get further information about the ongoing assessment process — check your inbox for that email specifically rather than relying on the portal status changing immediately.
- If you haven't received the IQAS confirmation email despite courier proof of delivery, that's the trigger to follow up directly with IQAS, rather than assuming the portal status alone reflects the real state of your file.
The practical takeaway: don't panic if the IQAS portal still shows "pending" shortly after courier delivery — wait for IQAS's own confirmation email, and only escalate a follow-up if that email doesn't arrive within a reasonable window.